{"id":19,"date":"2019-07-10T16:35:19","date_gmt":"2019-07-10T14:35:19","guid":{"rendered":"https:\/\/web.hirox-europe.com\/?page_id=19"},"modified":"2020-07-31T14:04:19","modified_gmt":"2020-07-31T12:04:19","slug":"support","status":"publish","type":"page","link":"https:\/\/hirox-europe.com\/ja\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16b5509 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"16b5509\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93a608c\" data-id=\"93a608c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-743881e elementor-widget elementor-widget-heading\" data-id=\"743881e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Support  Contact Form<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33ffa427 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33ffa427\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e4a0b9\" data-id=\"8e4a0b9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e27437 elementor-widget elementor-widget-text-editor\" data-id=\"4e27437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Our customers are our priority and we want to offer them the best experience. <\/em><em><br \/>If you have any questions, please fill in our support form and our team will contact you as soon as possible.<br \/>You may as well visit our <a href=\"https:\/\/hirox-europe.com\/ja\/support\/faq\/\">FAQ<\/a> and find some answers here.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9972d9b elementor-widget elementor-widget-text-editor\" data-id=\"9972d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f228-o1\" lang=\"hr\" dir=\"ltr\" data-wpcf7-id=\"228\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/ja\/wp-json\/wp\/v2\/pages\/19#wpcf7-f228-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontakt obrazac\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/ja\/wp-json\/wp\/v2\/pages\/19#wpcf7-f228-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"228\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"hr\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f228-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex flex-third\">\n\t<p><label>salutation (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"salutation\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"salutation\" aria-required=\"true\" aria-invalid=\"false\" name=\"salutation\"><option value=\"Mister\">Mister<\/option><option value=\"Ms.\">Ms.<\/option><option value=\"Dr.\">Dr.<\/option><option value=\"Prof.\">Prof.<\/option><option value=\"Prof. Dr.\">Prof. Dr.<\/option><option value=\"Frau\">Frau<\/option><option value=\"Frau Dr.\">Frau Dr.<\/option><option value=\"Frau Prof.\">Frau Prof.<\/option><option value=\"Herr\">Herr<\/option><option value=\"Herr Dr.\">Herr Dr.<\/option><option value=\"Herr Prof.\">Herr Prof.<\/option><option value=\"Madame\">Madame<\/option><option value=\"Monsieur\">Monsieur<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-third\">\n\t<p><label>First name (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-third flex-last\">\n\t<p><label>Last name (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex-full\">\n\t<p><label>Company (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"company\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<div class=\"flex flex-half\">\n\t<p><label>Email (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-half flex-last\">\n\t<p><label>Phone(*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%; margin-right:20px\">\n\t<p><label> Your Product (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-type\"><option value=\"HIROX HRX-02\">HIROX HRX-02<\/option><option value=\"HIROX HRX-01\">HIROX HRX-01<\/option><option value=\"HIROX RX-100\">HIROX RX-100<\/option><option value=\"HIROX RH-2000\">HIROX RH-2000<\/option><option value=\"NPS Confocal\">NPS Confocal<\/option><option value=\"HIROX KH-8700\">HIROX KH-8700<\/option><option value=\"HIROX KH-7700\">HIROX KH-7700<\/option><option value=\"HIROX SEM\">HIROX SEM<\/option><option value=\"Leica DVM-2000\">Leica DVM-2000<\/option><option value=\"Leica DVM-5000\">Leica DVM-5000<\/option><option value=\"Leica DVM-5000HD\">Leica DVM-5000HD<\/option><option value=\"Other microscope\">Other microscope<\/option><\/select><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; float:left; flex-direction: column; width:49%\">\n\t<p><label> Product serial number (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-serialnumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-serialnumber\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<p> Type of support<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"support-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"support-type\"><option value=\"Help with functionality\">Help with functionality<\/option><option value=\"Software update\">Software update<\/option><option value=\"Issue with the system\">Issue with the system<\/option><option value=\"Question\">Question<\/option><\/select><\/span>\n<\/p>\n<p> Reason<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reason-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reason-type\"><option value=\"Info request\">Info request<\/option><option value=\"Training\">Training<\/option><option value=\"Hardware issue\">Hardware issue<\/option><option value=\"Software issue\">Software issue<\/option><option value=\"Other\">Other<\/option><\/select><\/span>\n<\/p>\n<p><label> Your Message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"description\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n<\/p>\n<center>Please send us up to 2 pictures explaining your request. The total file size must be less than 5 MB. Format: jpg | pdf | gif | png\n<\/center>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%; margin-right:20px\">\n\t<p><label>Optional file attachement 1<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file1\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%\">\n\t<p><label>Optional file attachement 2<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file2\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-1272590861\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAB0bLSbc1W8QTTXf\" data-theme=\"light\" data-language=\"auto\" data-size=\"compact\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-action=\"contact-form-7\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-1272590861\"); e&&!e.innerHTML.trim()&&(turnstile.remove(\"#cf-turnstile-cf7-1272590861\"), turnstile.render(\"#cf-turnstile-cf7-1272590861\", {sitekey:\"0x4AAAAAAB0bLSbc1W8QTTXf\"})); }, 100); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-1272590861\"> <style>#cf-turnstile-cf7-1272590861 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-1272590861')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-1272590861');},1000)}})})});<\/script> <\/div><br\/><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"contact-submit\" type=\"submit\" value=\"Send &amp; receive confirmation via e-mail\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"ja\"\/><\/form>\n<\/div>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support Contact Form Our customers are our priority and we want to offer them the best experience. If you have any questions, please fill in our support form and our team will contact you as soon as possible.You may as well visit our FAQ and find some answers here.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Hirox Europe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hirox-europe.com\/ja\/support\/\" \/>\n<meta property=\"og:locale\" content=\"ja_JP\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Hirox Europe\" \/>\n<meta property=\"og:description\" content=\"Support Contact Form Our customers are our priority and we want to offer them the best experience. 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