{"id":19,"date":"2019-07-10T16:35:19","date_gmt":"2019-07-10T14:35:19","guid":{"rendered":"https:\/\/web.hirox-europe.com\/?page_id=19"},"modified":"2020-07-31T14:04:19","modified_gmt":"2020-07-31T12:04:19","slug":"support","status":"publish","type":"page","link":"https:\/\/hirox-europe.com\/fr\/support\/","title":{"rendered":"ASSISTANCE"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"19\" class=\"elementor elementor-19\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-16b5509 elementor-section-full_width elementor-section-height-default elementor-section-height-default\" data-id=\"16b5509\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-93a608c\" data-id=\"93a608c\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-743881e elementor-widget elementor-widget-heading\" data-id=\"743881e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Formulaire de contact pour l'assistance<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-33ffa427 elementor-section-stretched elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"33ffa427\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-8e4a0b9\" data-id=\"8e4a0b9\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-4e27437 elementor-widget elementor-widget-text-editor\" data-id=\"4e27437\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><em>Nos clients sont notre priorit\u00e9 et nous voulons leur offrir la meilleure exp\u00e9rience possible. <\/em><em><br \/>Si vous avez des questions, veuillez remplir notre formulaire d'assistance et notre \u00e9quipe vous contactera d\u00e8s que possible.<br \/>Vous pouvez \u00e9galement consulter notre <a href=\"https:\/\/hirox-europe.com\/fr\/support\/faq\/\">FAQ<\/a> et y trouver des r\u00e9ponses.<\/em><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9972d9b elementor-widget elementor-widget-text-editor\" data-id=\"9972d9b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f228-o1\" lang=\"hr\" dir=\"ltr\" data-wpcf7-id=\"228\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/fr\/wp-json\/wp\/v2\/pages\/19#wpcf7-f228-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Kontakt obrazac\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/fr\/wp-json\/wp\/v2\/pages\/19#wpcf7-f228-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"228\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"hr\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f228-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7_recaptcha_response\" value=\"\" \/>\n<\/fieldset>\n<div class=\"flex flex-third\">\n\t<p><label>Civilit\u00e9 (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"salutation\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" id=\"salutation\" aria-required=\"true\" aria-invalid=\"false\" name=\"salutation\"><option value=\"Mister\">Monsieur<\/option><option value=\"Ms.\">Mme<\/option><option value=\"Dr.\">Le Dr.<\/option><option value=\"Prof.\">Le Prof.<\/option><option value=\"Prof. Dr.\">Prof.<\/option><option value=\"Frau\">Frau<\/option><option value=\"Frau Dr.\">Frau Dr.<\/option><option value=\"Frau Prof.\">Frau Prof.<\/option><option value=\"Herr\">Herr<\/option><option value=\"Herr Dr.\">Herr Dr.<\/option><option value=\"Herr Prof.\">Herr Prof.<\/option><option value=\"Madame\">Madame<\/option><option value=\"Monsieur\">Monsieur<\/option><\/select><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-third\">\n\t<p><label>Pr\u00e9nom (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"first-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"first-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"first-name\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-third flex-last\">\n\t<p><label>Nom (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"last-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"last-name\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"last-name\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex-full\">\n\t<p><label>Entreprise (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"company\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<div class=\"flex flex-half\">\n\t<p><label>Adresse \u00e9lectronique (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div class=\"flex flex-half flex-last\">\n\t<p><label>T\u00e9l\u00e9phone (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" id=\"phone\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"phone\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%; margin-right:20px\">\n\t<p><label> Votre produit (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"product-type\"><option value=\"HIROX HRX-02\">HIROX HRX-02<\/option><option value=\"HIROX HRX-01\">HIROX HRX-01<\/option><option value=\"HIROX RX-100\">HIROX RX-100<\/option><option value=\"HIROX RH-2000\">HIROX RH-2000<\/option><option value=\"NPS Confocal\">NPS Confocal<\/option><option value=\"HIROX KH-8700\">HIROX KH-8700<\/option><option value=\"HIROX KH-7700\">HIROX KH-7700<\/option><option value=\"HIROX SEM\">HIROX SEM<\/option><option value=\"Leica DVM-2000\">Leica DVM-2000<\/option><option value=\"Leica DVM-5000\">Leica DVM-5000<\/option><option value=\"Leica DVM-5000HD\">Leica DVM-5000HD<\/option><option value=\"Other microscope\">Autre microscope<\/option><\/select><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; float:left; flex-direction: column; width:49%\">\n\t<p><label> Num\u00e9ro de s\u00e9rie du produit (*)<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"product-serialnumber\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"product-serialnumber\" \/><\/span><br \/>\n<\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<p> Type de soutien<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"support-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"support-type\"><option value=\"Help with functionality\">Aide \u00e0 la fonctionnalit\u00e9<\/option><option value=\"Software update\">Mise \u00e0 jour de logiciel<\/option><option value=\"Issue with the system\">Probl\u00e8me avec le syst\u00e8me<\/option><option value=\"Question\">Question<\/option><\/select><\/span>\n<\/p>\n<p> Motif<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"reason-type\"><select class=\"wpcf7-form-control wpcf7-select wpcf7-validates-as-required\" aria-required=\"true\" aria-invalid=\"false\" name=\"reason-type\"><option value=\"Info request\">Demande d'informations<\/option><option value=\"Training\">Formation<\/option><option value=\"Hardware issue\">Probl\u00e8me de mat\u00e9riel<\/option><option value=\"Software issue\">Probl\u00e8me de logiciel<\/option><option value=\"Other\">Autre<\/option><\/select><\/span>\n<\/p>\n<p><label> Votre message<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"description\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" id=\"description\" aria-invalid=\"false\" name=\"description\"><\/textarea><\/span> <\/label>\n<\/p>\n<center>Veuillez nous envoyer jusqu'\u00e0 2 photos expliquant votre demande. La taille totale du fichier doit \u00eatre inf\u00e9rieure \u00e0 5 MB. Format : jpg | pdf | gif | png\n<\/center>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%; margin-right:20px\">\n\t<p><label>Pi\u00e8ce jointe facultative 1<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file1\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file1\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"display: flex; flex-direction: column; float:left; width:49%\">\n\t<p><label>Pi\u00e8ce jointe facultative 2<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"file2\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\".gif,.png,.jpg,.jpeg,.pdf\" aria-invalid=\"false\" type=\"file\" name=\"file2\" \/><\/span><\/label>\n\t<\/p>\n<\/div>\n<div style=\"clear:both\">\n\t<p>&nbsp;\n\t<\/p>\n<\/div>\n<p><div class=\"cf7-cf-turnstile\" style=\"margin-top: 0px; margin-bottom: -15px;\"> <div id=\"cf-turnstile-cf7-4194166241\" class=\"cf-turnstile\" data-sitekey=\"0x4AAAAAAB0bLSbc1W8QTTXf\" data-theme=\"light\" data-language=\"auto\" data-size=\"compact\" data-retry=\"auto\" data-retry-interval=\"1000\" data-refresh-expired=\"auto\" data-refresh-timeout=\"auto\" data-action=\"contact-form-7\" data-callback=\"turnstileCF7Callback\" data-appearance=\"always\"><\/div> <script>document.addEventListener(\"DOMContentLoaded\", function() { setTimeout(function(){ var e=document.getElementById(\"cf-turnstile-cf7-4194166241\"); if(e&&!e.innerHTML.trim()){turnstile.render(e, {sitekey:\"0x4AAAAAAB0bLSbc1W8QTTXf\"});} }, 200); });<\/script> <br class=\"cf-turnstile-br cf-turnstile-br-cf7-4194166241\"> <style>#cf-turnstile-cf7-4194166241 { margin-left: -15px; }<\/style> <script>document.addEventListener(\"DOMContentLoaded\",function(){document.querySelectorAll('.wpcf7-form').forEach(function(e){e.addEventListener('submit',function(){if(document.getElementById('cf-turnstile-cf7-4194166241')){setTimeout(function(){turnstile.reset('#cf-turnstile-cf7-4194166241');},1000)}})})});<\/script> <\/div><br\/><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" id=\"contact-submit\" type=\"submit\" value=\"Send &amp; receive confirmation via e-mail\" \/>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"fr\"\/><\/form>\n<\/div>\n<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Support Contact Form Our customers are our priority and we want to offer them the best experience. If you have any questions, please fill in our support form and our team will contact you as soon as possible.You may as well visit our FAQ and find some answers here.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"footnotes":""},"class_list":["post-19","page","type-page","status-publish"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Support - Hirox Europe<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/hirox-europe.com\/fr\/support\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Support - Hirox Europe\" \/>\n<meta property=\"og:description\" content=\"Support Contact Form Our customers are our priority and we want to offer them the best experience. 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